EinTools UK Returns & Refunds Policy

At EinTools UK, your complete satisfaction is our priority. We are committed to providing high-quality products and a straightforward, fair returns process. This policy details your rights and our procedures for returning goods purchased from our online store at eintoolsuk.com. Please read this policy carefully to understand your options. Please note that this policy does not affect your statutory rights as a consumer.

Under the Consumer Contracts Regulations, you have a legal right to change your mind about your purchase within 14 days of receiving the item(s) and receive a full refund. This 14-day period is the time you have to decide if you want to keep an item, not the time you have to send it back to us.

  • Notification: To exercise this right, you must inform us of your decision to cancel the contract within this 14-day window. The easiest way to do this is by contacting our Customer Service Team.
  • Return Deadline: After notifying us, you then have a further 14 days to return the goods to us.

2. Conditions for Returns

To be eligible for a full refund under the cooling-off period, items must be returned in their original, saleable condition. This means:

  • Unused and Unassembled: The product must be unused, in its original packaging, and with all protective materials intact.
  • Complete: All parts, accessories, manuals, and free gifts that were included with the original purchase must be returned.
  • Original Packaging: Items should be returned in the manufacturer’s original box or packaging to prevent damage in transit.

We reserve the right to refuse a return or deduct an amount from your refund if an item is returned in a condition that has diminished its value. Examples include:

  • Tools showing signs of use, wear, or assembly.
  • Missing accessories, parts, or original packaging.
  • Damage caused after delivery that is not due to a fault of the product.

3. Return Process

Step 1: Contact Us
Before sending any item back, please contact our Customer Service Team to notify us of your intent to return and to obtain a Returns Authorisation (RA) number. This step is essential for us to efficiently process your return upon arrival.

Step 2: Pack and Ship Securely
Securely pack the item(s) in the original packaging, including all components. Please include a copy of your order confirmation or packing slip inside the parcel. It is your responsibility to ensure the goods are adequately protected for return shipping.

Step 3: Send the Package
Return the parcel to us using a tracked and insured delivery service. You are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item or a faulty product). We cannot be held responsible for items lost or damaged in transit back to us, so proof of postage and tracking are strongly advised.

Step 4: Refund Processing
Once we receive and inspect the returned item(s), we will process your refund. This typically occurs within 14 days of us receiving the goods back at our warehouse. The refund will be issued using the same payment method you used for the original purchase. Please note that the time it takes for the refund to appear in your account can vary depending on your bank or card issuer.

4. Returns Due to Faulty or Damaged Goods

If you receive an item that is faulty, damaged, or not as described, please contact us immediately. In such cases, we will cover the cost of the return shipping. We may offer a replacement, repair, or full refund, depending on the circumstances and your preference. This is in addition to your statutory warranty rights.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are faulty. These generally include:

  • Products that have been used or installed.
  • Consumables (e.g., blades, abrasives, chemicals).
  • Software or digital items where the seal has been broken.
  • Personalised or made-to-order products.

6. Warranty Claims

This returns policy is separate from the manufacturer’s warranty that covers your EinTools UK product against material or manufacturing defects. Warranty claims are handled directly through our customer service team. Please have your proof of purchase and product details ready when you contact us regarding a potential warranty issue.

We aim to make your shopping experience with EinTools UK positive and hassle-free. For any questions regarding this policy or to initiate a return, please reach out to our Customer Service Team via the contact methods provided on our website, eintoolsuk.com.