Shipping Information

How much is shipping?
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. The exact shipping fee will be displayed during checkout before you complete your purchase.

When will my order be dispatched?
Orders are typically processed and dispatched within a designated period after payment confirmation. You will receive a notification once your order has been shipped.

How long will delivery take?
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery windows will be shown during checkout and in your shipping confirmation.

Do you ship internationally?
We currently ship to a range of countries. Please refer to the list of available destinations during the checkout process.

Can I change my delivery address after ordering?
Address changes may be possible if the order has not yet been dispatched. Please contact us promptly for assistance.

How can I track my order?
Once your order is on its way, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

What if I’m not available when delivery is attempted?
The carrier will usually leave a notice with further instructions. You may be able to reschedule delivery or collect the package from a local depot.

Is my order insured during transit?
All shipments are covered against loss or damage during transport. Should any issue arise, please get in touch with our support team.

What if my order arrives damaged or is incomplete?
In the rare event that items arrive damaged or parts are missing, please notify us immediately. We will resolve the issue promptly.

Can I return an item?
We aim for complete customer satisfaction. If you wish to return an item, please review our returns policy for guidelines and procedures.

Who covers the cost of returns?
Return shipping fees may apply depending on the reason for the return. Detailed information is available in our returns policy.

Where do I send my return?
Please follow the returns instructions provided in our policy. Returns should be sent to the designated returns center.

How long does a refund take?
Refunds are processed after the returned items are received and inspected. The time frame for the refund to reflect in your account depends on your payment method.

Have more questions?
For further details on shipping, delivery, or returns, please visit our help center.